Our greatest challenge was to enhance the shopping experience on the marketplace, with a strong emphasis on key points such as the product search and filtering process.

To achieve this, we focused on improving department identification, adding more precise cataloging levels, and implementing a well-structured content organization.

We redesigned the information architecture for a clearer and more logical navigation. Additionally, we simplified the purchasing process to reduce steps and streamline the checkout, ensuring a smoother and more efficient experience for the users.

We conducted a comprehensive analysis of competitors and similar websites through benchmarking. We performed an initial evaluation of the existing marketplace, conducted in-depth research, and studied cases to propose improvements in the flows and processes of product search, identification, and purchase.

Our UX redesign work includes the homepage and department pages, showcase, product page, search features and checkout flow. Additionally, we created an icon and illustration system to provide clearer and more direct identification of departments and product categories.

We gained valuable insights to optimize the shopping experience by utilizing analysis and action mapping tools such as userflows, wireflows, and wireframes. Subsequently, we validated our proposals with the client, laying the foundation for the design process.

To enhance the product search experience, we developed a new structure based on departments, categories, and subcategories. Additionally, we proposed the implementation of multiple hierarchies to increase the search capabilities for each product.

With the new product cards, the customer will now have access to detailed information, including sizes, brands, available colors, and more. We have also added the option to save items as favorites and incorporated badges that display exclusive offers and promotions for Unicentro Card users. In this way, we not only increase the possibilities of purchase but also encourage customer loyalty.

We completely redesigned one of the most critical points of the Marketplace. With the aim of minimizing checkout friction, our focus was on simplifying each step, reordering and redesigning its components and content blocks to provide users with an intuitive, secure, and personalized process that meets their needs.

We enhanced the brand presence in every element of the marketplace, from the color and components to the typography. Each detail is carefully selected to convey a consistent and recognizable brand image across different events and seasons.

The icon and illustration systems serve two functions. Firstly, they aid in the identification and memorization of Unicentro's departments, thereby enhancing navigation. Secondly, they allow the user to recognize significant instances and understand the company's communication more directly.

By illustrating non-positive situations for the user, not only enriches the experience, but the company also anticipates impulsive emotions at pain points, reducing the user abandonment rate.

After just 60 days since the website's launch, Unicentro experienced a remarkable uptick in key metrics, spanning from products added to cart to conversion rates, compared to the old website.

We continue to work closely with Unicentro on growing and optimising their website and creating new digital products.